People Telecom Complaints Policy

People Telecom prides itself on delivering outstanding Customer Service. Should you feel that your enquiry was not resolved or handled correctly and you were dissatisfied with the outcome or resolution we want to hear about it. We take your feedback seriously; we believe it is the best way for us to identify and act on areas that need improvement.

We also welcome any helpful comments or positive feedback you may wish to make about our staff and or products.

How to contact us

PHONE

POST

EMAIL

FAX

When you contact People Telecom our representative will attempt to resolve your issue while you are on the phone. Should you contact People Telecom via a fax, email or letter we will acknowledge your complaint/concern within 5 working days of receipt.

Should People Telecom need to investigate your complaint or concern further we will advise you of what actions we propose to take and give you an estimated timeframe. We will always keep you up to date with its progress.

We will aim to resolve your issue within 20 working days of you raising it and we will fully inform you of the outcome of our investigations. If you would like these results in writing, please let us know and we will arrange for this to happen.

If you are unhappy with the way we have resolved your issue, then you have the right to ask to have your complaint referred to a higher level within our organisation. Your complaint will be passed to one of our senior complaint managers who will personally discuss your complaint and resolution you have been offered.

Independent review of complaint

If you are unhappy with our actions, you also have the right to refer the complaint to the Telecommunications Industry Ombudsman (TIO). The TIO independently reviews complaints and disputes from small business and residential consumers within Australia for their telephone and or internet service.