Standard Form of Agreement

On this page you may download the People Telecom Standard Form of Agreement in both summary and full versions. Click the appropriate icon below to download a copy of the agreement in Adobe Acrobat PDF Format.

Standard Form of Agreement (Customer Terms)

Recently, People Telecom undertook a review of its standard form of agreement (SFOA), which sets out the terms and conditions under which we supply telecommunications to you, our customer.

Why did we do this?

On 1 July 2010, new laws were introduced which prohibited the use of “unfair contract terms” in standard form contracts. We reviewed and revised our existing SFOA to create a new standard contract (our Customer Terms) which:

  • is more user friendly; simple and easier to understand
  • clearly defines the rights of TCP Customers and other customers
  • applies to all of our customers

For more information about unfair contract terms, please visit www.accc.gov.au or your state based consumer protection agency.

What are the changes?

The new SFOA has been completely rewritten with the key points more clearly defined and easier to understand.

As the whole, it is not materially different from the old version. Importantly, there have been no changes to your trading terms, service pricing, termination/suspension procedures, liabilities and your customer rights.

There have been some changes to our standard fees and charges. The new charges have been summarised below:

  • Late payment fee: $11.00
  • Payment by Visa / Mastercard: 1.375%
  • Payment by Amex /Diners card: 4.125%
  • Paper billing: $2.20
  • Bill reprints: $5.50
  • Reconnection fee after suspension: $30.00
  • Direct Debit Dishonour fee: $11.00
  • Cheque dishonour fee: $27.50

All fees and charges are stated inclusive of GST.

How does that impact me and my services?

There is no detrimental impact to you or the way your services are provided and billed. If however you feel that there has been a detrimental impact to you, please contact us to resolve.

Further information

If you have any questions or concerns, please contact our customer service team on 1300 736 707, we would be happy to assist.

If you have any questions regarding our Standard Form of Agreement please contact us.

Terms of use of the People Telecom website

By viewing the pages of this site, you acknowledge that you have read and accepted these notices and disclaimers.

While every endeavour has been made to supply accurate information, errors and omissions may occur. Accordingly, to the extent permitted by law, People Telecom and its employees, agents and consultants, excludes any liability for any loss or damage (including indirect, special or consequential loss or damage) which may directly or indirectly result from any advice, opinion, information, representation or omission, whether negligent or otherwise, contained on this site. If any law prohibits the exclusion of such liability, People Telecom limits its liability to the extent permitted by law, to the resupply of the relevant material or information.

Copyright

All material on this website is copyright in Australia under the Copyright Act 1968 and in other countries through international treaties.

You may view this website and its contents using your web browser and save an electronic copy of the website solely in the usual operation of your web browser in visiting the site.

You may not reproduce, republish, copy, transmit (including broadcast), adapt, sell, modify or display for redistribution to third parties or for commercial purposes any material contained in this website without People Telecom's express permission.

Links

This website includes some links to third party sites. People Telecom is not responsible for, and makes no representations, warranties or conditions concerning, the contents of any linked site or any link contained in a linked site. People Telecom provides links to you only as a convenience, and the inclusion of any link does not imply endorsement, investigation or verification by People Telecom of the linked site. You access those sites and use the products and services made available at those sites solely at your own risk.

People Telecom requires that you request its permission to link to this site. If you would like to link to this site please email us at info@peopletelecom.com.au

Jurisdiction

This website is governed by, and is to be interpreted in accordance with, the laws of New South Wales, Australia.

© People Telecom 2006 All Rights Reserved