Many issues can actually be resolved without the need to contact our helpdesk. Much of the time we spend talking to customers is used to determine if the issue is actually with your own equipment. To aid us in trying to determine where the issue may lie, we have outlined some basic steps for you to try and some a list of details to have ready if you do find you need to speak with us.

Restart your modem
Unplug the power to your modem and then plug it back in after 15 seconds. When the link, sync or ADSL light on the modem comes back on, the modem will automatically request to connect to the internet. This process takes approximately 3 minutes.

Isolation Test
Unplug all other devices on the line e.g. phones, fax machines, filters. If the issue continues and you have removed all other devices it will help to show that your equipment is not at fault.

Forum
Visit our forum to search FAQ's and ask other People Telecom customers or a People Telecom customer service representative any question you may have.

Required Information
The People Telecom community at http://forum.people.net.au have posted approximately 70,000 messages asking for help and giving advice for our different products and services. You can use our search engine to look for specific help relating to your modem, email or ADSL service. If you do not find what you are looking for, you can join the community and ask for help and advice with your issue.

Troubleshooting completed e.g. Modem reset, Isolation test
Issue that you are experiencing e.g. ADSL drops out 10-20 times per day, slow downloads, Emails will not send etc.
Modem brand/model
Service number
Account/Customer number

Email Forms
For those of you that would like to email us, we have created templates so that you can give us the information we need to resolve your issue. After you fill out the desired information, the form is sent to our helpdesk and a technician will look into your issue and then reply to your email with a resolution - http://www.peopletelecom.com.au/contact_us.php