Where to start with fixed wire services?
  
 What Value Added Services are available?
 

Click here to see what products you can add to enhance your fixed wire service.

  
 How do I relocate my service?
 Click here to to find out all the information you will need in order to relocate your service.
  
 How do I log a fault?
 Click here to find out how.
  
 What do I do if I receive nuisance calls?
 

Making nuisance calls is a criminal offence and so People Telecom treat such instances very seriously. If you receive a number of these calls, or a call that is particularly disturbing, report the incident to your local police and to us. Keeping a record of the date, time and content of each call, as well as providing tapes of any recorded messages/conversations, will assist the authorities to identify the caller.

When contacting us about nuisance calls we can activate a Malicious Call Trace on the line. This will be able to trace the origin of the call. This information will then be passed to the relevant authorities and can result in criminal prosecution.


Standard PSTN Charges 
 

1. Installation and Relocation fees - Fixed Wire 
Listed below are the standard fixed wire installation and relocation charges:

Charges Fee Incl GST
Inplace - Standard or Additional (Not available to business customers)$ 59.00
 
Inplace - Tech Visit - Standard$ 125.00
Inplace - Tech Visit - Additional (Connected on the same day)$ 75.50
 
New Service/Connection - Standard$ 299.00
Additional New Service (Connected on the same day)$ 179.00
 

2. Standard PSTN Products and Prices (per line, per month unless otherwise indicated by an *)

Charges Fee Incl GST
Incorrect Call-out Fee

 $105

  
Easy Call Control$3.30
  
Messagebank - Home (not available to business customers)$6.00
Messagebank - Advanced$10.00
Messagebank - Away

$16.50

Messagebank - Virtual

 $6.00

  
Line Hunt -  Monthly

 $2.95

Line Hunt - Setup or Configure*$ 179.00
  
Silent Line 

 $2.93

  
Number Redirection (Post Paid)

 $20

  
Calling Number Display 

 $6.00

  
Multiple Number

$5.00

  
Remote Access

$2.30

  
Number Swap*

$37.40

  
Business Links

 $8.80

  
Fax Duet

$6.00

*Notes: "Line Hunt - Setup or Configure" is charged for any creations, additions or changes. "Number Swap" is a one off fee. All prices are subject to change.